FAQs

Drop

Humidifiers

The best way to ensure a proper fit is to align the filter cap as best as possible to the tank’s opening, then applying some force as you screw the filter in. We’ve already changed the design to improve the fit for Drop Humidifiers, but if you have one of these filters and it’s giving you trouble please contact us!

The real question is why shouldn’t you? Humidifiers add moisture to indoor air, relieving congestion from the common cold and flu and soothing scratchy throats, dry skin and eyes, and irritated sinuses. Perfect for babies, adults, and everyone in between, a humidifier’s additional moisture thins the mucus in the sinuses, making it easier to breathe. (And we know that when it comes down to your family’s health, you’re all about breathing easy.)

Even if you’re feeling great, our Drops are must-haves. From smooth skin to shiny hair to cared-for furniture, they keep you and your home looking beautiful and feeling comfortable.

First make sure the tank is filled with water, and then turn the control dial all the way up to activate mist. Then adjust the dial down to the proper mist output.

We pride ourselves on being whisper quiet despite some of our loud, fun designs. The Drop’s fan whirs quietly as it disperses a soothing mist into your noticeably comfortable living space.

Show it off to your heart’s content. But whether you decide to put your Drop front and center or be more discreet, it should never be on a water-sensitive surface or on a carpet or towel to avoid damage to the humidifier and your home. Instead, place it on a flat, water-safe surface at least three feet off the ground for maximum airflow.

Your Drop is working a little too hard. Select a lighter mist setting to lower the room’s humidity and, as always, keep the door open a crack. You still get the humidifier’s benefits, but with crystal clear windows.

Water. And water only. Anything else may actually cause damage, and no one wants that.

Chances are that the tap water you’re using has too many minerals. When the Drop gets to work, its ultrasonic process breaks up those minerals, creating a fine, white dust. To bust the dust, we recommend using distilled water, filtered water or a Crane Demineralization Filter.

An ultrasonic humidifier works similarly to a stereo speaker while staying whisper quiet. A nebulizer vibrates at an ultrasonic frequency to create mist that easily dissipates into the air rather than droplets that fall to the ground. Ultrasonic humidifiers are highly effective, but because of the vibrations you may notice a fine white dust collecting from high-mineral water. If so, try a Crane Demineralization Filter

No. We’re all about simple, clean design, so the Drop works perfectly without a filter. One might be necessary if you notice a fine dust collecting near your Drop, but you can switch to distilled or filtered water to lower the dust-building mineral content. Crane Demineralization Filters remove excess minerals, reducing the white dust so your air (and your home) stays clean.

It’s simple. Regular cleaning will keep your humidifier running smoother, longer. We recommend emptying the water tank and basin daily and disinfecting both at least once a week. Read the Use & Care manual for further instructions.

Because our humidifiers are built for all different environments, it’s possible that the setting is simply too high for your space. Try adjusting the setting so you can see the mist going up into the air, not down onto the surface. If that doesn’t work, be sure the rubber ring inside the water tank is secure. And if you move your humidifier often, always have a towel on hand and move the tank and basin separately.

Sometimes during shipping, the water level sensor float and cap may detach from the humidifier base. This can be fixed very simply! The water level sensor float looks like a large white washer and the cap looks like a small plastic lid with a paperclip going through the top of it. Just place the water level sensor float onto the tall, thin peg towards the left side of the humidifier base. The cap can then be snapped in place atop that same peg.

First thing first—empty some water from the water basin. Too much water may prevent the humidifier from misting properly. And while you’re checking the water basin, make sure there aren’t any foreign objects in it. If the humidifier is not on a flat, waterproof service, it’s possible that fibers from a carpet or towel have blocked the vent. If all else fails, check your Use & Care manual or contact Customer Service.

We can help. Visit our “parts page”http://retail.crane-usa.com/replacement-parts/ for more information.

All of our humidifiers are made with the following plastics: ABS, SAN, and PP. The chemicals Bishenol A and Phthalate are not used in the manufacturing process.

Clean and dry the humidifier completely, then remove the water tank cap and your Demineralization Filter, if you have one. For detailed instructions, see the Use & Care manual.

The tank and the mist lid are 100% plastic and can be recycled in a regular plastic recycling stream. The humidifier base has electrical components and should be dropped off at an E-Waste recycling center. Find an E-Waste site near you.

We’ve got a separate FAQ section dedicated to Wi-Fi connected smartDevices here. It’s a work in progress though, so feel free contact us if you need help!